Unicorn Service Privacy Policy

Unicorn Soft, Inc. (hereinafter referred to as "the Company") values the privacy of its users and complies with the laws on the Promotion of Information and Communications Network Utilization and Information Protection. Through the privacy policy in our app, we inform our customers of how the personal information you provide is used and what measures are taken to protect your personal information.

Purpose of Personal Information Processing

The company processes personal information for the following purposes. The processed personal information will not be used for any purposes other than those listed below, and prior consent will be obtained if the purpose of use changes.

Web

Customer Service: Processing inquiries (tickets) and replying to results, providing information on the history of inquiries made by the individual.

App

In-app inquiries: Processing inquiries and replying to results.

The company may collect information that is not directly related to specific individuals and cannot be used to identify individuals, for the purpose of improving features and fixing errors in iOS, Android, macOS, and Windows applications.

Firebase Analytics(Android, iOS, macOS)

- Provider: Google Inc

- Purpose of Use：To improve app usability through app usage analysis

- Information Provided : Device information in a form that does not allow personal identification

Firebase Crashlytics(Android, iOS, macOS)

- Provider: Google Inc

- Purpose of Use：Error reporting analysis

- Information Provided : Device information in a form that does not allow personal identification

Visual Studio App Center(Windows)

- Provider: Microsoft

- Purpose of Use：App usage analysis and app error reporting analysis

- Information Provided : Device information in a form that does not allow personal identification

Categories of Personal Information Processed

The company collects the minimum necessary personal information as required items for smooth customer consultation.

Required items: Email, name, encrypted password.

Personal Information Processing and Retention Period

The company entrusts the processing of personal information to companies located overseas for the smooth provision of customer service center services as follows.

Customer Service Center Service (Entrusted to: Zendesk, Inc.)
- Items Preserved: Items collected by the customer service center
- Basis for Preservation: Improvement of business continuity with clients and management of transaction history
- Retention Period: Completely deleted one month after customer consultation is concluded

Provision and Overseas Storage of Personal Information

To enhance customer inquiry services, the company entrusts the operation of personal information to external specialists within a minimal and restricted scope, ensuring that the entrusted company complies with relevant laws. Currently, the company's personal information processing trustee and the nature of their tasks are as follows.

Trustee: Zendesk Inc. / USA (Northern Virginia) (https://www.zendesk.com/company/contact-info)
Entrusted Tasks: Record keeping of user consultations, complaints, disputes, etc.
Entrusted Personal Information: Email, encrypted password, information entered during consultation

Should there be any changes in the nature of the entrusted tasks or the trustee company, the company will promptly disclose such changes through this processing policy and obtain the necessary consents.

Rights, Duties, and Methods of Exercise for Data Subjects

As data subjects, users have the right to exercise the following rights.

Request to access personal information
Request correction in case of errors, etc.
Request deletion
Request to stop processing

Procedure and Method for Destruction of Personal Information

The company immediately destroys personal information when it is no longer needed for business purposes or after the retention period has been fulfilled. However, information that must be retained according to legal requirements will be kept for the period specified by relevant laws.

The procedure and method for the destruction of personal information are as follows:

Once the collection and use purposes of the user's personal information are achieved, it is destroyed without delay. Personal information printed on paper is destroyed either by shredding or incineration, and personal information stored in electronic file format is deleted using technical methods that make the records irrecoverable.
Personal information that must be retained under other laws is securely stored in a separate database for a certain period to comply with relevant laws and internal regulations before it is destroyed.

Installation, Operation, and Rejection of Automatic Personal Information Collection Devices

The company does not separately operate devices such as 'cookies' that periodically store and retrieve your information.

[What is a cookie?]

A cookie is a very small text file sent to a user's browser by the server operating a website, and it is stored on the hard disk of the user's computer. When a user visits the website again, the website server reads the contents of the cookie stored on the user's hard disk to maintain and provide customized services according to the user's settings.

Cookies do not actively or automatically collect information that identifies individuals, and users can refuse or delete the storage of such cookies at any time. However, if you refuse to store cookies, you may be unable to use all or part of the service.

The method to set permissions for cookie installation (for Internet Explorer) is as follows: Select "Internet Options" from the "Tools" menu ⇒ Click the "Privacy" tab ⇒ Set the privacy handling level.

Measures to Ensure the Security of Personal Information

In accordance with Article 29 of the Personal Information Protection Act, the company implements the following technical and administrative measures to ensure the security of personal information.

Minimization and Training of Personal Information Handlers
- The company designates employees who handle personal information, limits access to these individuals, and implements measures to manage personal information securely.

Establishment and Implementation of Internal Management Plan
- An internal management plan is established and implemented to ensure the safe processing of personal information.

Encryption of Personal Information
- User passwords are encrypted for storage and management so that only the user can know them, and important data such as files and transmitted data are also encrypted.

Technical Measures Against Hacking
- The company installs security programs to prevent the leakage and damage of personal information due to hacking or computer viruses, and performs regular updates and inspections. The systems are installed in areas controlled from external access and are technically and physically monitored and blocked.

Personal Information Protection Officer

The company has appointed a Personal Information Protection Officer to oversee and take responsibility for the overall management of personal information processing, and to handle complaints and remedy damage related to the processing of personal information as follows.

Personal Information Protection Officer
- Name: Kwon Oh-nam
- Department and Command: Management Planning Office / CEO
- Email: support@unicorn-soft.com
- Phone: (+82)70-4680-7219

You may report all privacy-related grievances occurring while using the company's services to the Personal Information Protection Officer. The company will provide a prompt and sufficient response to your reports. If you need to report or consult about a personal information infringement, please contact the following institutions.

Personal Information Infringement Report Center (operated by Korea Internet & Security Agency) (http://privacy.kisa.or.kr, Phone 118)
Supreme Prosecutors' Office Cybercrime Investigation Unit (http://cybercid.spo.go.kr, Phone 1301)
National Police Agency Cyber Security Bureau (http://cyberbureau.police.go.kr, Phone 182)

Privacy Policy History

When there are additions, deletions, or modifications to the current privacy policy, we will notify you through the 'Notices' section of our website at least 7 days before the amendment. However, in the case of significant changes affecting user rights, such as the collection, use, and provision of personal information to third parties, we will notify at least 30 days in advance.

Announcement Date: May 20, 2020

Implementation Date: June 20, 2020